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June 15, 2020
Dear valued customer,
On March 15, 2020 the Pataskala Utility Department made the decision to freeze turn offs and penalties for non-payment due to the COVID-19 situation. On March 31, 2020 the Director of the Ohio EPA issued an order mandating that these changes be applied to all public water providers in the state.
On June 12, 2020 the Director of the Ohio EPA issued a letter stating that the order issued on March 31, 2020 would be lifted effective July 10, 2020. After this date, the order freezing turn offs and penalties is revoked/ terminated.
The Pataskala Utility Department has decided to allow one additional billing cycle before we will begin adding penalties and conducting turn offs for non-payment. This means that our customers will have until Aug 15, 2020 to either pay their account balances in full or enroll in a payment plan with the Utility Department. After that date, the Utility Department will return to normal billing practices.
Anyone with questions regarding the revocation/ termination of the March 31, 2020 order, their account balances, how to enroll in a payment plan or anything else related to their water and sewer bill are encouraged to call our billing office at (740) 964-6275.
City of Pataskala
Electronic Billing ( E-Billing ) will allow you to receive your Pataskala Utility Department monthly bill via e-mail, view your usage and billing history at your convenience.
It’s easy to register for the Pataskala Utility Departments E-Billing Program! To register, please click HERE and it will take you directly to the registration page!
Paperless Payments & Other Options
Customers of Pataskala’s Water and Sewer Department can now pay their utility bill online or by toll-free telephone call. The City’s Utility Billing Department has partnered with vendor Official Payments to offer this service. There is a $3.95 transaction fee applied by Official Payments for each payment made through their service. To pay online, visit http://www.officialpayments.com/. For telephone payment, call 1-800-272-9829. You will need to use the jurisdiction code: 7813. You may also pay your bill on “Official Payments” website using our jurisdiction code 7813. Make checks payable to: Pataskala Division of Utilities.
Late Fees & Charges
Current charges are subject to an additional charge of 10% if not paid by due date.
If a customer is in a disconnect situation the notice will be printed on the bill. Total amount due must be paid and received in the Billing Office by close of business on the 15th to avoid disconnection.
For more information, please call Stephanie Tallman, Utility Billing Department Manager, at 740-927-5249.